Additional expenses need to be discussed and agreed before the booking takes place
This is completely up to the Member and worker to decide on based on what they are comfortable with and included things like food, ticket costs and parking.
Home Care Heroes does not organise the payment or invoicing for additional expenses.
If you drive a car, you do not need to pay for petrol costs. The Member will cover the cost of petrol at $0.80 cents per kilometre. However, you must discuss the addition of these costs with the Member prior to bookings. Petrol costs can be added upon completion of the booking.
From 1 March 2020, NDIS participants will be able to flexibly use their plan’s core support funding to claim service provider costs associated with transporting participants to and from NDIS funded community-based activities
Important- By adding the KM's to your booking, it will create an invoice line for transportation. Please verify with your member if they have funding for transportation. If they do not, they will need to pay separately.
By introducing this feature, we hope that this provides Members with a fair way to pay for transport should they wish to include this in addition to their bookings with their Hero.
You should always discuss including transport / being paid for transport provided during a booking directly with the member you are supporting.
For other costs incurred such as tickets for entry to locations, these costs can be paid by the Member however this must be discussed with the Member prior to bookings.
Please note, you are not paid for travel to and from your home in the booking time or kilometres.
Clear communication between the member and the Hero is essential. Expenses and payments are to be discussed between both parties. If there is a complaint or dispute, a refund may be considered after a thorough investigation from the Home Care Heroes team.