Who pays for additional expenses during bookings (i.e. tickets, public transport and outings)?

Additional expenses need to be discussed and agreed before the booking takes place

We recommend that if you do not have a Companion Card, before your first booking, you should discuss with the other person what expenses will or won’t be paid for.

This is completely up to the Member and worker to decide on based on what they are comfortable with and included things like food, ticket costs and parking. 

Home Care Heroes does not organise the payment or invoicing for additional expenses. 

You can read about applying for a companion card here https://www.companioncard.nsw.gov.au/

Fort travel via car, most commonly, our Heroes add transportation (provided at $0.80 per kilometre) travelled to the booking. 

NDIS and transport

From 1 March 2020, NDIS participants will be able to flexibly use their plan’s core support funding to claim service provider costs associated with transporting participants to and from NDIS funded community-based activities

Please note, you do not need to cover the Heroes travel to and from your home in the booking time. 

Clear communication between the member and the Hero is essential. Expenses and payments are to be discussed between both parties. If there is a complaint or dispute, a refund may be considered after a thorough investigation from the Home Care Heroes team.