When will I receive payment for my bookings?

All payments are processed through the website. In order to be paid for your time, you will need to confirm your hours with the Member and complete bookings ASAP.

You Will Be Paid On the 1st and 15th Of Each Month

  • Bookings completed from the 1st to the 15th of the month are paid on the 1st of the following month. For example, if you completed a booking between the 1st and 15th September, you will be paid on the 1st October. 
  • Bookings completed from the 16th to the 31st of the month are paid on the 15th of the following month. For example, if you completed a booking between the 16th and 30th of June, you will be paid on the 15th of July. 

Other Notes

  • If the Hero pay run falls on a weekend, you will be paid on the following business day.
  • Payments can take 1-3 business days to appear in your account.
  • Without exception, we are unable to pay for bookings that were not completed by the payment period. Any bookings that are not completed within 4 weeks from when the booking was scheduled, will expire.
  • For further info about payments and expenses, check out our blog article which covers everything you need to know. Or are you just getting started as a Hero? Take a look at our full list of tips.