What do I need to know about transport?

As someone seeking support on Home Care Heroes, you may want transport provided to you, either in your own vehicle or in a support worker’s vehicle.

This guide will give you all the information you need to safely receive transport support with Home Care Heroes.

It is important to understand that your vehicle, your worker’s vehicle and any other vehicle that is involved in an accident during a Home Care Heroes transport shift is not covered by Home Care Heroes’s insurance.

Heroes using their own vehicle

Before travelling in a vehicle they must:

  • Check that the vehicle is safe, clean and roadworthy
  • Request to see a copy of the vehicle registration
  • Request to see a Compulsory Third Party (CTP) insurance on their car
  • Confirm that you, the member, has considered the need for Comprehensive Vehicle Insurance
  • Discuss with the member need for a first aid kit to be kept in the vehicle.

Remember if someone is using their own vehicle they are responsible for any damage caused to the vehicle (or another vehicle involved in an accident). It is important to confirm that they have the appropriate level of insurance as they are not covered by Home Care Heroes insurance in these scenarios.

Using your own vehicle

If you need a hero to drive your own vehicle you must:

  • Ensure that your vehicle is safe, clean and roadworthy
  • Confirm that your vehicle is registered in your state
  • Confirm that you have Compulsory Third Party(CTP) insurance on your car
  • Consider the need for Comprehensive Vehicle Insurance (HCH insurance does not cover your vehicle)
  • Confirm that you will conduct a visual inspection of your vehicle once per year.
  • Ensure your vehicle is maintained and serviced in accordance with the owner’s manual
  • Consider the need for a first aid kit to be kept in your vehicle
  • Ensure the person knows how to operate your vehicle.

It's important to understand your vehicle is not covered by Home Care Heroes insurance. By using your vehicle in a Home Care Heroes shift you are sharing the liability with your worker. This is why it's important to make sure you have the appropriate insurance cover and to check that the worker is qualified to drive for you.