Heroes are expected to cover their own costs to get to and from bookings with members
Much like travelling to and from work for any other contract role, the cost is to be paid by the contractor (Hero).
Please only accept and apply for missions (jobs) that are in a location you feel comfortable travelling to
Clear communication between the member and the Hero is essential. Expenses and payments are to be discussed between both parties. If there is a complaint or dispute, a refund may be considered after a thorough investigation from the Home Care Heroes team.