How much am I paid?

All payments are processed through the website. In order to get paid for your time, you will need to make and complete bookings.

Normal Services 
As a Hero, working as an independent contractor, you will be paid the following rates:
Services Members Hourly Rate Helpers Hourly Rate Net (Less admin fee)
1-on-1 $40 $31.20 $30.75
1-on-2 $29.50 $46 $45.55
1-on-3 $22 $51.50 $51.05    
The amount in bold is the pay that you will receive, as it takes into account our administration fee; which is automatically deducted from your hourly rate and covers invoicing, payment processing, and insurance.

Sleepovers

    Service Member Rate for 8-Hours Hero Rate for 8-Hours Net (Less admin fee)
    Sleepover $115.00 $98.50 $98.05   

    A sleepover shift is a booking of 8 hours where there is no expectation of being woken. Additional support can be rostered before and/or after the sleepover and is paid at the relevant rate.

    Video Calls

    If your video booking is 30 minutes or less, it will be paid at 30 mins for $15.6‬0. We will make this adjustment before you are paid.

    Other Notes

    • Please note that your hours need to be confirmed and booking completed, in order for your payment to be processed! The best way to do this is via the Home Care Heroes mobile application, so that you receive a quicker response.
    • All our prices are flat-rates, irrespective of the time of day or weekends. As community Heroes, our mission is to ensure people in the community have FUN and get the help they need, whenever they need, despite having limited or no funding.
    • For further info about payments and expenses, check out our blog article which covers everything you need to know. Or are you just getting started as a Hero? Take a look at our full list of tips.