Finding a Hero for my client

Download the Full Support Coordinator Guide: here

How do I find supports for my client?

At Home Care Heroes, there are two methods of finding the right person for your client. The first method is to create a Mission Post and the second method is to use our Hero Location Search. You can find more information about these tools below.  

How to create a Mission Post

You can do this by clicking on the “Missions” tab and then selecting “Create a new Mission”.

Creating a Mission Post is a great way to find a Hero for a specific role. It is also useful if you are low on time!

The Mission Post will be visible to all Heroes who can then place their interest if the role fits in with their skills and availability. 

At the bottom of the Mission Post, you can see all Heroes that have placed their interest in the Mission. You can then click on their picture to view their profile and, if you would like to - get in contact by messaging them!

Once you have found a Hero for the role, you can close the Mission to prevent more Heroes placing interest. The Heroes will be notified once a Mission is closed. 

Location based Search

Finding someone via the “Find a Hero” search option allows you to search for a Hero in your client local area by scrolling through the database. 

When to use this Method:

  • You don’t have any of the following: 
  • Specific requirements with regards to the time or day of bookings
  • Require a Hero in the next 5 days

You can filter the search by location, interests and to include only Heroes with a Car. 

The Heroes at the top of the search results are the closest match to your search. 

You can filter the search by: Location, Interests & Heroes with a Car

The Heroes at the top of the search results are the closest match to your search.

I can’t find a Hero for my client - what do I do?

We may be an online platform but we have a team that is here to help! 

Our team is constantly monitoring the Mission Board to make sure that all Missions are matched and completed however, if you haven’t been able to find the right Hero for your client, we have your back!

Call or email the Hero Headquarters team and let us know what type of Hero you are looking for. 

We can assist by:

  • Sending you 3 Hero Recommendations (based upon your clients preferences and requirements)
  • Match your client with a Hero and Organise a Meet and Greet

I need a Hero for within the next 5 days for my client - what do I do? 

If you need a Hero urgently, please contact the Hero Headquarters and we will do our best to match your client with the perfect Hero in time. 

Please note, our team generally requires a minimum of 2 business days to assure that we can find a Hero to fill the role however we will always do our best in urgent situations to make sure your client has Hero supports in place. 

The regular Hero is not available for my clients normal booking, what do I do?

Don’t panic - we have lots of Heroes that are here to help! 

If the booking is not within the next 2 days, create a one-off Mission Post on the platform to connect with Heroes that would be available to fill in. 

If the booking is within the next 2 days, contact our Hero Headquarters team, let us know what you require and we can do our best to organise an alternative Hero for the booking.

How long does it take to find a Hero?

Finding a Hero can take a couple of minutes to a few days however our team will be supporting you through the process and we aim to have you connected within a week. 

My client has not received a response when messaging Heroes. What do I do?

Our Heroes are expected to reply within 48 hrs. If they have not responded within this time, please contact the Hero Headquarters team and we will assist by checking in with the Heroes and, if necessary connecting you and your client with alternative Heroes.

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