Introduction to New Members

What is Home Care Heroes?

Home Care Heroes is an online platform built to connect our community and reduce social isolation. 

The platform allows those that require companionship or support to connect with a diverse and exciting range of local Heroes that are looking to make a difference in the lives of those in their local area. 

Who are the people on our website?

The people in our community are…

  • A friend and helping hand who will take care of you or your loved one
  • People who you love to spend time with and who really want to build a friendship too!
  • Someone you can choose independently so that you can find someone that you get along with and understands exactly how you like things done as well as how you like to have fun! 

What Screening do they go through?

Each Home Care Hero undergoes a rigorous vetting process to ensure that they meet our standards (we don’t accept any Heroes we wouldn’t want taking care of our own families). This includes the following:

  • An online values test
  • A Face-to-Face Interview
  • An Onboarding Session
  • Reference Checks
  • Police Checks

What qualifications do they have?

The only qualification we expect of our Heroes is a willingness and passion to make a difference in the lives of those in their community however many of our Heroes do carry a range of qualifications. 

A person’s qualifications can be found on their profile however, some of the common qualifications of them include:

  • First Aid Certification
  • Cert III in Community Services, Aged Care or Disability Services
  • Bachelor Degrees in Nursing, Social Work, Psychology, Allied Health Professions etc. 

What services do they provide?

Our community can provide:

  • Companionship
  • Community Access Support
  • Skills Training
  • Meal Preparation
  • Light Errands and Chores
  • Transport
  • Assistance with Sports and Exercise

We cannot provide Personal Care. 

If you are looking for assistance with Personal Care, please contact us so we can help you.
By Phone: 02 8310 7531
By email: hello@homecareheroes.com.au

What are your rates?

Our service is an affordable flat rate of $35 / hr. This includes weekends and public holidays. 

All bookings for 1 to 1 support are charged at a flat rate of $35 per hour incl. GST for all services provided. You only pay for the time the Hero is providing care and our price remains the same Monday to Sunday!
* Our minimum booking time is 1 hour.

Services Members Hourly Rate
1-on-1 $35
1-on-2 $26.50
1-on-3 $19.50
*All our prices are flat-rates,   irrespective of time of day or weekends. As community Heroes, our mission is to ensure people in the community have FUN and get the help they need, whenever they need, despite having limited or no funding.
Service Member Rate for 10-Hours
Sleepover $180.00

*Sleepover -  A sleepover shift is a booking of 8 hours where there is no expectation of being woken, but does include up to 2 hours of assistance where required (during the night). Additional support can be rostered before and/or after the sleepover and is paid at the relevant rate.

How can I get started with Home Care Heroes?

Every one of our Members has an account on our platform. This allows you to find and contact people and organise bookings for you or your loved one. 

In order to get started, the first step is to create your profile. You can do this by clicking on the Hero in the top-left corner of your screen and then clicking on “Get Started”

From there, follow the steps to complete your profile. This will take ~10 minutes to complete. 

Don’t worry, your profile is not public! To read more about Privacy, click here

What is a Meet and Greet? 

A Meet and Greet is an opportunity for you to meet with the Hero prior to bookings. This is not charged. 

At the Meet and Greet you can make sure that the Hero is the right match for you and also go through logistics such as:

  • The organisation of extra expenses and transport
  • Times and days you will be requiring supports on an ongoing basis.

We recommend meeting at a location such as your home or a cafe and allowing 15 to 30 minutes. 

What if I don’t use the internet?

Home Care Heroes is an online platform and therefore, in order to match you with a person, you will have to create a profile. If you don’t have access to a computer or phone or you aren’t very good with technology, we can organise for someone else to manage your profile. For example, a family member, friend or Support Coordinator. 

If this doesn’t suit, we also have a team behind the platform that is here to help! Our team can work with you to create your profile, contact Heroes and create bookings. 

Contact us on (02) 8310 7531 and we would be very happy to help!

Can you help me find the right person?

Once you have created a profile on the platform, our system will automatically match you with three people based on your interests and hobbies, required supports and location! From there, you can message them directly on the platform. 

If you would prefer to choose your own person, you can use our Location Search to find people in your local area or you can reach out to our community by creating a Mission Post.

Don’t worry - if you are having trouble in finding the right Hero we have a real-life, passionate and dedicated team that is here to help!

You can reach us calling us on 8310 7531 or sending an email to hello@homecareheroes.com.au

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