What screening do Heroes go through?

Each Home Care Hero undergoes a rigorous vetting process to ensure that they meet our standards (we don’t accept any Heroes we wouldn’t want taking care of our own families). This includes the following:

  • An online values test
  • A Face-to-Face Interview
  • An Onboarding Session
  • Reference Checks
  • Police Checks

Are Members and Heroes covered by insurance during bookings?

Yes! We have Public Liability, Professional Indemnity and Personal Accident Liability Insurance in place with an A-rated insurer. 

This assures our Members and Heroes can be assured that while out and about in the community, if an emergency situation arises they will be supported. in an emergency situation but our Heroes are also covered. 

Please note, our insurance policy does not cover those below the age of 18 years old unless they are in the presence of a parent or guardian. 

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