Are you an NDIS Registered Provider?

Yes, Home Care Heroes is an NDIS Registered Provider. If your client has an NDIS Plan, they can use the following funding areas to access our services.

Core Supports

  • Daily Activities: Assistance with Daily Activities
  • Daily Activities: Assistance with Social and Community Participation

Capacity Building Supports

  • Social and Community Participation
  • Improved Daily Living
  • Improved Health and Wellbeing

Are you a My Aged Care, Home Care Provider?

Home Care Heroes is not a Home Care Provider but we are a private service under My Aged Care. This means that your client may be able to utilise their My Aged Care Package to access our service. To do so, speak with their Home Care Provider surrounding the 

selection of an independent care worker (a Hero). 

What is the charge for NDIS Participants to set up an account?

Home Care Heroes does not charge set-up fees. 

What is your rate?

Our Hero services are a flat rate of $35/hr. This remains the same on weekends and public holidays. 

How do I organise my clients payment details?

Before making a booking, you will have to complete the “Payments” section of your clients profile with the correct details for their funding situation. 

The process by which their payment will be collected depends upon whether they have an NDIS plan (and how they are managing their funding), My Aged Care Package or whether they are paying directly. 

If they are paying directly: 

  • Their Credit Card will be charged directly following the confirmation of the booking. 

If they are paying through their NDIS Plan:

  • If they are Plan Managed: An invoice will be sent to their Plan Manager
  • If they are Self Managed: Their (or their Primary Carer’s) Credit Card will be charged directly following the confirmation of the booking and they can then claim the booking from the NDIS. 
  • If they are NDIS Agency Managed: We will create a Service Booking and claim from the Service Booking following the confirmation of the booking. 

If they are paying through their My Aged Care Plan: 

  • We will invoice their Plan Manager following the confirmation of the booking. 

Who pays for additional expenses during bookings (i.e. tickets, public transport and outings)?

We recommend that if your client does not have a Companion Card, before their first booking with a Hero, they should discuss with the Hero what expenses will or won’t be paid for. This is completely up to the Member and Hero to decide on based on what they are comfortable with. Home Care Heroes does not organise the payment for additional expenses. 

Please note, we do not recommend covering the Heroes travel to and from your home in the booking time. 

How can my client pay the Hero for petrol costs incurred during bookings?

Most commonly, our Heroes add Petrol Costs incurred while transporting a Member to the booking. 

They can do this by recording the mileage, using an online Petrol Cost Calculator and then adding on extra time to the booking to cover this cost. This is completed when the Hero completes the booking which allows you to double check the added time prior to invoicing. 

My client has a new NDIS plan! What do I do?

Send an email to our team [ hello@homecareheroes.com.au ] with the below details:

  • Name
  • NDIS Number
  • Plan Start and End Date
  • Allocation Area and Amount (If they are NDIS Agency Managed)

We will then adjust their details on our systems and they can continue bookings as per normal. 

My client is coming up for a review meeting. What do I do?

Send an email to our team [ hello@homecareheroes.com.au ] with the below details:

  • Name
  • NDIS Number
  • Review Meeting Date
  • Goals in their previous plan
  • Requested hours required per week with Home Care Heroes in their new plan
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