How much does it cost to find a Hero?
It's free to register to find a Hero. You're then able to browse our directory of amazing Heroes to find the most suitable carer or companion for you. Head to our website to get started: https://www.homecareheroes.com.au/care_seekers_launch
Are you NDIS registered providers?
Yes! Home Care Heroes is a registered NDIS service provider.
How much will it cost me per hour?
All bookings for 1 to 1 support are charged at a flat rate of $35 per hour incl. GST for all services provided. You only pay for the time the Hero is providing care and our price remains the same Monday to Sunday!
* Our minimum booking time is 1 hour.
*All our prices are flat-rates, irrespective of time of day or weekends. As community Heroes, our mission is to ensure people in the community have FUN and get the help they need, whenever they need, despite having limited or no funding.
*Sleepover - A sleepover shift is a booking of 8 hours where there is no expectation of being woken, but does include up to 2 hours of assistance where required (during the night). Additional support can be rostered before and/or after the sleepover and is paid at the relevant rate
How do I pay for the services?
Upon completion of each mission, an invoice will be sent to your email for payment (depending on your account settings) either through credit card, My Aged Care, third party or we will claim through the NDIS portal.
How do I look for a Hero with specific skills?
Each Hero has a profile with a description of themselves and their skills. You can create a Mission on the Mission Board which is shared with all Active Heroes, with details of your required Hero.
Can I trust the Heroes?
Our Heroes have been screened with online tests, face to face interview, 3 reference checks and a police check. Also we encourage Members to rate and give feedback on their Heroes so that others can use the community to find suitable Heroes.
All Heroes are insured for Public Liability, Errors and Omissions and Personal Accident Liability.
What if I need nursing, medical or personal care?
Heroes only provide companionship and non-medical services. If you require nursing, medical or personal care we can assist you to find the right support and services for you. Give us a call on 02 8310 7531.
If the matter is urgent please contact a professional health care provider or call 000 immediately.