Frequently Asked Questions

Everything you need to know about Home Care Heroes

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12 articles in this collection
Written by Mathieu Bertrand and Emily Hallam

Incident Reporting Policy

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Written by Mathieu Bertrand
Updated over a week ago

Complaints Policy

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Written by Mathieu Bertrand
Updated over a week ago

Health & Safety Policy

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Written by Mathieu Bertrand
Updated over a week ago

Introduction to Contracting

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Written by Mathieu Bertrand
Updated over a week ago

Companionship Agreement

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Written by Mathieu Bertrand
Updated over a week ago

Privacy Policy

This Privacy Policy explains how we collect, use, maintain and disclose Personal Information which we collect
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Written by Mathieu Bertrand
Updated over a week ago

Standards Guide (Code of Conduct)

The Member Standards Guide is a document which specifies how Member’s and Heroes should behave.
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Written by Mathieu Bertrand
Updated over a week ago

Home Care Heroes Promotions

Terms & Conditions for promotional campaigns run by Home Care Heroes
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Written by Emily Hallam
Updated over a week ago

Home Care Heroes for NDIS Participants

We're a registered service provider for The National Disability Insurance Scheme (NDIS). Find out more here.
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Written by Emily Hallam
Updated over a week ago

Technology Training for Members Over 50

Work with a Hero who can teach you technology skills through the Be Connected program.
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Written by Emily Hallam
Updated over a week ago

Frequently Asked by Heroes

Help for future, new & super Home Care Heroes ✨
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Written by Emily Hallam
Updated over a week ago

Frequently Asked by Members

Looking for support or have a question about your member profile?
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Written by Emily Hallam
Updated over a week ago