Is it compulsory for Members to pay Heroes an additional transport fee?

No, it is not compulsory. Prior to October 2018 there was no way on the Home Care Heroes website for Members and Heroes to input kilometres and we had many enquiries about how transport costs worked.

By introducing this feature, we hope that this provides Members with a fair way to pay for transport should they wish to include this in addition to their bookings with their Hero.

You should always discuss including transport / being paid for transport provided during a booking directly with the member you are supporting.

If a member is happy for me to include kilometres in our bookings. How does this work?

This new feature allows heroes to include transport for their bookings without the need to adjust actual times to compensate their transport. 

Complete Booking

This is where a hero can enter the details for transport. Hero can opt to remove the transport by unchecking the checkbox then Kilometers field will be hidden. A new agreement checkbox is also present requiring heroes to click on this checkbox before completing a booking.

The transport feature calculates at $0.80 per km. Therefore, if you enter 10 km this will be 10 X $0.80 = $8.

As a result, $8 will be added to your booking and paid to the Hero. 

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