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What is Home Care Heroes?

Home Care Heroes is an online platform built to connect our community and reduce social isolation. 

The platform allows those that require companionship or support to connect with a diverse and exciting range of local Heroes that are looking to make a difference in the lives of those in their local area. 

Who are our Heroes?

Our Heroes are…

  •  A friend and helping hand who will take care of you
  • People who you love to spend time with and who really want to build a friendship too!
  • Someone you can choose independently so that you can find someone that you get along with and understands exactly how you like things done as well as how you like to have fun! 

What Screening do Heroes go through?

Each Home Care Hero undergoes a rigorous vetting process to ensure that they meet our standards (we don’t accept any Heroes we wouldn’t want taking care of our own families). This includes the following:

  • An online values test
  • A Face-to-Face Interview
  • An Onboarding Session
  • Reference Checks
  • Police Checks

What qualifications do Heroes have?

The only qualification we expect of our Heroes is a willingness and passion to make a difference in the lives of those in their community however many of our Heroes do carry a range of qualifications. 

A Hero’s qualifications can be found on their profile however, some of the common qualifications of our Hero’s include:

  • First Aid Certification
  • Cert III in Community Services, Aged Care or Disability Services
  • Bachelor Degrees in Nursing, Social Work, Psychology, Allied Health Professions etc. 

What services do Heroes provide?

Our Heroes can provide:

  • Companionship
  • Community Access Support
  • Skills Training
  • Meal Preparation
  • Light Errands and Chores
  • Transport
  • Assistance with Sports and Exercise

Heroes cannot provide Personal Care. 

If you are looking for assistance with Personal Care, please visit one of our Disability Service Partners

New Horizons: 

Cerebral Palsy Alliance:

Does Home Care Heroes run Group Outings?

Yes! Our HQ Team organises various community and group events throughout the year. Our Heroes also organise group outings. If your client is interested in group events, please check the events page of our website. 

What are your rates?

Our Hero Service is an affordable flat rate of $35 / hr. This includes weekends and public holidays. 

Is Home Care Heroes an NDIS Provide?

Yes, we are a registered NDIS provider in NSW. 

What NDIS Funding areas can Home Care Heroes provide services through?

Home Care Heroes can provide services through the following areas:

Core Supports

  • Daily Activities: Assistance with Daily Activities
  • Daily Activities: Assistance with Social and Community Participation

Capacity Building Supports

  • Social and Community Participation
  • Improved Daily Living
  • Improved Health and Wellbeing

Does Home Care Heroes match my client with a Hero?

Once you have created a profile on the platform for your client, our system will automatically match your client with three local Heroes based on their interests and hobbies, required supports and location! From there, your client can message the Heroes directly on the platform.

If your client would prefer to choose their own Hero, they can use our Hero Location Search [Link to Hero Location search] to find Heroes in their local area or they can reach out to our Heroes by creating a Mission Post [Link to mission post article]. 

Don’t worry - if you are having trouble in finding the right Hero we have a real-life, passionate and dedicated team that is here to help!

You can reach us calling us on 8310 7531 or sending an email to

Do your Heroes have Mental Health training?

Some of our Heroes have strong experience in supporting those with psychosocial disability, are studying in the field or have completed a Mental Health First Aid course. 

In addition to this,  our Heroes are provided with some training in supporting those with psychosocial disability during their Hero Onboarding however, they are not provided with specific training. 

If you are looking for a Hero with Mental Health experience or training, we recommend checking their qualifications and experience as they will include this here. 

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